Please make sure you include all relevant address information (floor, suite, apartment #, etc). Any orders that are re-directed due to an incomplete or incorrect address will be charged a $10 re-routing fee. *(Canadian and UK orders, please see below)
REBECCA LI STUDIO cannot be held responsible for orders that are deemed undeliverable. Customers will be charged for the return shipment, which is equivalent to the original shipping cost.
You will receive a Fedex shipping notification via e-mail after your order has been shipped. This will include a tracking number and expected delivery date.
All shipment from RebeccaLiStudio.com requires an adult signature.
*Canadian and UK orders that have selected standard shipping are shipped via USPS (United States Postal Service).
These orders will also be subject to a Canadian and UK duty tax ( UK please check local customs office.)
At the moment, we ship to the United States (including APO; we DO NOT ship to P.O. Boxes) and 89 countries.
PLEASE NOTE: Orders shipped from California. International shipping charges do not include taxes and duties. Please contact your country’s customs office for more information on these fees. If an order is placed online, but is undeliverable, you will be responsible for all shipping charges, including duties, taxes and/or customs charges that were incurred while shipping. These charges will be deducted from your merchandise refund.
Pre-Orders and Design Studio
Some of our items are available for pre-order or custom. The estimated ship date will be stated on the product detail page and/or in the product name and for Design Studio, please allow 3-5 business days. Orders that include pre-order items will appear as "In Progress" in the My Orders section of My Account until the day the item ships. You will receive a shipping confirmation email with the tracking information when the pre-ordered item ships. If your order contains multiple items, including both available and pre-order items, available items will ship immediately and you will receive additional shipping confirmations for each subsequent shipment. For pre-ordered items, your credit card will be charged at purchase so that your item can enter production.
You may also shot us an e-mail us at email@example.com